Here at Titan Transline, we are constantly working to add value for our customers, and one way we do that is white glove service! Our Account Managers pride themselves on providing exceptional service with the white glove touch, where you need it.
So, what is White Glove Service?
White glove service in the context of third-party logistics refers to high-touch, high-care handling and delivery services that exceed typical transportation standards. The term “white glove” suggests meticulous attention to detail, professionalism, and exceptional care — much like how museum curators handle valuable artifacts.
This service is typically used for delivering high-value, fragile, bulky, or installation-required products, such as medical equipment, electronics, computers, high value equipment and trade show materials. Businesses often request white glove service to reduce damages, deliver the product to its final resting place and to ensure a smooth final-mile delivery experience.
What White Glove Service Typically Includes
While the specific features may vary by provider and industry, white glove logistics services generally include:
1. Inside Delivery
Unlike standard curbside or dock deliveries, white glove services usually involve transporting the item directly into the customer’s location — whether that’s a home, office, or commercial facility.
2. Room of Choice Delivery
White glove teams not only bring the item inside but also place it in the specific room or location designated by the customer. This can involve stairs, elevators, doorways or inside malls/storefronts.
3. Unpacking and Debris Removal
The logistics team carefully unpacks the item, removes all packaging materials, and disposes of them properly, leaving the space clean and clutter-free.
4. Product Assembly or Installation
If the product requires setup — such as assembling furniture, connecting electronics, or installing equipment — white glove services often include these tasks, performed by trained professionals.
5. Product Inspection
Delivery personnel and the purchaser may inspect the product together upon arrival to check for visible damage or defects before and after unpacking. This adds an extra layer of quality control and transparency.
6. Appointment Scheduling and Notifications
White glove delivery is typically scheduled in advance with specific time windows. Customers receive notifications and updates to ensure convenience and preparedness.
Every delivery is unique, so reach out to Titan’s experts to schedule your delivery!
Benefits of White Glove Logistics
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Enhanced Customer Experience: Personalized service at the delivery stage significantly improves satisfaction and brand perception.
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Reduced Damage: Professional handling and reduce the risk of damage and delays.
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Convenience: Customers enjoy the convenience of not needing to arrange the final mile delivery.
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Brand Differentiation: Offering a white glove experience for your customers can set a brand apart in industries where competition is fierce.
White glove service in third-party logistics represents a shift from a transactional delivery to customer-focused, end-to-end care. As consumers continue to expect more from their purchasing experience — especially in the final mile — white glove delivery is no longer just a luxury; it’s a strategic tool for building trust, reducing issues, and delivering value far beyond the box. Titan Transline treats your move as the most important move, and we will work with you every step of the way to ensure smooth delivery, and happy customers.
Reach out to one of our Account Managers today!
